Returns & Exchanges
At Grahams Jewellers, we want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on all unworn items in original packaging.
Initiate Your Return
Visit our online returns portal or contact our customer service team with your order number to request a Return Authorization.
Pack Your Items
Securely place the jewellery in its original branded box and include all certificates, warranty cards, and your proof of purchase.
Ship to Our Studio
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our master jewellers verify the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing