Frequently Asked Questions
Everything you need to know about shopping with Grahams Jewellers
What shipping options are available and how long does delivery take?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer a warranty on your jewelry pieces?
Yes, all Grahams Jewellers pieces come with a 12-month manufacturer's warranty that covers any defects in materials or workmanship from the date of purchase.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return or exchange unworn items in their original packaging within 30 days of delivery.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can visit any local boutique to be professionally measured, or contact our team to request a complimentary ring sizer.
Is your jewelry ethically sourced?
Sustainability and ethics are at our core. We only work with suppliers who adhere to the Kimberley Process for diamonds and ensure all precious metals are sourced from certified ethical mines.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for your convenience.